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Customer Support

Get in Touch with Our Live Agent

You can contact the service by writing to: The Financial Ombudsman Service Exchange Tower London E14 9SR You can also phone them on +1 (844) 918-6999

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New York State Department of Financial Services –  If you are located in the State of New York and have a complaint, please first contact Gemini Support.  If you still have an unresolved complaint, you may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (844) 918-6999; consumers@dfs.ny.gov. Please visit  www.dfs.ny.gov   and use the New York State Department of Financial Services Consumer Complaint Portal  to file a complaint with DFS.

Company Mail

Customer@support.gemini.com

Office Phone Number

+1 (844) 918-6999

Office Location

Please direct correspondence to: Gemini Trust Company, LLC 600 Third Avenue, 2nd Floor New York, NY 10016